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Customer Story
Renee Carney

Renee Carney

Director, Community

Instructure
Industry Education Technology (EdTech)
Location Salt Lake City,Utah
Employees 2,200
Products Customer Advocacy, Customer Content, Community-driven Advocacy, Surveys, Campaigns
Q

How is your team currently using SlapFive, and where do you see room to expand?

A
"I was asked who's currently using SlapFive, how many people, what teams. It's primarily run through our community team, and we've been using it mostly for story collection — customer testimonials and so on. The SlapFive team was also on-site at InstructureCon and helped us collect in-person stories there. So to this point, it's mostly been used for that kind of work, but there's so much more it can do: referral tracking, references, other opportunities. We've really just tapped the surface and are working on grabbing the low-hanging fruit that's still out there."
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