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Customer Story
Kristin Lundstrum

Kristin Lundstrum

Sr. Community Manager - Engagement

Instructure
Industry Education Technology (EdTech)
Location Salt Lake City,Utah
Employees 2,200
Products Customer Advocacy, Customer Content, Community-driven Advocacy, Surveys, Campaigns
Q

How can you use NPS scores to find the right customers for product feedback?

A
"Product is looking to start utilizing SlapFive for recruitment, and it can do all of that. We just need a bigger bench of people to pull from, and this helps, because if you have high-NPS people, you can recruit them to test things, since they already like what you've built."
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