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Customer Story
Kaycee McAdams

Kaycee McAdams

Sr. Manager of Customer Experience

Bandwidth
Industry Computer Software
Location Raleigh, NC
Employees —
Products Customer Content, Customer References, Salesforce App, Customer Advocacy, Customer Engagement
Q

Advice to someone thinking about starting with SlapFive

A

I think if I had to give any advice, it would just be a, remember. Remember the people in any type of scenario, whether it's customer marketing. Just always remember that you're working with people and think about how you would want to interact with a company. How you would want them to treat you. It's really that Golden Rule advocating for the program itself. Internally is probably one of the harder things that you'll do, but it's incredibly worth it. And when you again, can tie it back to As in business, that has been driven because of the efforts that you have. Have you you've done because of your advocacy program. You'll see wins over wins over wins. You'll see people get really excited about it. But then also, there's such a relationship element to it. You are building those relationships with your customers. So that way there's an added layer of value. You are no longer just working with a vendor. You are now working with a partner because you are Somebody who is looking out for the customer and you have a vested interest in their success, and they can see that because it goes beyond just trying to close a deal for them. It goes into driving value. And so, it's remember, the people focus on the relationships and I would say keep pushing internally, because when you are able to help close a deal, or you get a testimony from a customer that is just raving about the partnership that you built with them. That means a thing in the world.

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