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Customer Story
Kaycee McAdams

Kaycee McAdams

Sr. Manager of Customer Experience

Bandwidth
Industry Computer Software
Location Raleigh, NC
Employees —
Products Customer Content, Customer References, Salesforce App, Customer Advocacy, Customer Engagement
Q

Why did you choose SlapFive over the other platforms you evaluated?

A

When we were able to meet with the SlapFive team, it was really great because we found out we were aligned in the way of not just providing our customers with a way to earn points or gamified way to advocate for us. But really, it was I think we got stuck on the words of the dual exchange of value, it wasn't one way value for us. And one way value for the platform. It was really a dual exchange that we are able to provide to our customers by using SlapFive. And then I think selfishly we just really love working with the SlapFive team because we could see how passionate they were about the things that excited us. The things that motivated us on a day-to-day basis. The SlapFive team knows advocacy and they know how to speak the advocacy language and they're not only there to walk you through how to get a platform started. I think anybody could probably do that but being there as advisors and really consultants to help us, say, hey, if you're starting with this kind of blank slate, here's where we recommend or oh, what's your process today? Well, have you considered doing this and it was really great to have that consultant layer within the SlapFive team. And we really, really appreciate it. That

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