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Customer Story
Becki Harrington-Davis

Becki Harrington-Davis

Former Senior Content Marketing Manager

CareAcademy
Industry Education & Training
Location Boston
Employees 51-200 employees
Products Customer Advocacy, Customer Content, Customer Engagement, Customer Marketing Platform, Customer References, Revenue Influence, Salesforce App
Q

Why SlapFive, and why now?

A

What was most compelling about slap? Five is the ability to both help me with collecting the customer voice, and collecting those stories. And having a way to automate that process, then on the flip side, to be able to, then share it through the templates and the this interactive digital templates. There's no other tool out there and I look that I could find both elements of that. The collecting of the user generated content that allows me to scale. I'll when I can send out a prompts to whole bunch of customers and get them to upload their own response, as well as a tool that helps me to share that out. There's nothing else like it. So as elements are things, take a lot of time, a lot of manual time and effort and I had been doing for a very slow, very manual process slide 5, the tool that allows me to do both of them. The whole process of shared collecting the customer voice and sharing the customer voice much more easily.

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