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Customer Story
Kim Plank

Kim Plank

Former Global Head of Customer Voice, Advocacy & Customer Success Marketing

Acumatica
Industry Computer Software
Location Kirkland,WA
Employees 501-1000 employees
Products Customer Content, Customer References, Customer Advocacy, Minute Booth
Q

Advice to someone thinking about starting with SlapFive

A

I would say jump in and I would, you know, even if you think you don't have that, you know, tons of assets are ready to go. I would say about five is still really valuable because it can help you as you're jumping off point to start Gathering that feedback and Gathering that customer voice. And so, you know, acumatica we just happened to be fortunate that we had, you know, a wealth of customer voice material from the customers that have been satisfied over the years. But even if that were not the case, I definitely think stop 5 is a way for someone just to get started because you can capture that content so easily. I mean through someone, you know, a quick text message prompt all the way to, you know, setting up a scheduled meeting interview, you know, or to even captioning videos. So it's something that could easily give some real life scenarios and real life customer voice.

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